You can delete the data Kentrora holds about you and your business at any time. This page explains exactly how, what gets removed, and how long it takes. It applies to all data described in our Privacy Policy, including data received from connected platforms such as Facebook, Instagram, Google, Gmail, TikTok and WhatsApp.
1. Delete a business from inside Kentrora
Every business workspace can be deleted by its owner, immediately and permanently:
- Sign in and open Settings → Business Profile
- Scroll to Delete this business at the bottom of the page
- Confirm the deletion
This permanently removes that business and all of its data: synced messages and conversations, reviews, posts and drafts, uploaded files, platform connections and their access tokens, booking records, and AI usage history. This action cannot be undone.
2. Delete your entire account and personal data
To erase your account itself — your name, email address, login credentials and every business you own — email us at support@kentrora.com from the address your account is registered under, with the subject line “Delete my account”.
We will confirm the request and complete the deletion within 30 days, as described in our Privacy Policy. The only data we keep after that is what the law requires us to keep — for example, billing records needed for accounting, which are retained for the statutory period and nothing more.
If you only want a copy of your data rather than deletion, the same address handles data-export requests.
3. Disconnect a platform without deleting your account
If you just want Kentrora to stop accessing a connected platform:
- In Kentrora, open Integrations and disconnect the platform — this deletes the stored access tokens on our side
- You can additionally revoke Kentrora from the platform itself: Facebook and Instagram under Settings → Apps and websites, Google under myaccount.google.com → Security → Third-party access, and TikTok under Settings → Security → Apps
After disconnecting, Kentrora receives no further data from that platform. Previously synced content remains in your workspace until you delete it or the business that holds it.
4. Questions
Anything unclear, or a request that doesn’t fit the paths above? Write to support@kentrora.com and a human will sort it out.
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